Top 4 Customer Education Features Every Business Should Have

Are you looking to improve customer retention and loyalty for your business? One effective way to do so is through customer education and training. By providing your customers with the knowledge and resources they need to use and understand your products or services, you can create a more seamless and positive customer experience.

But with so many customer education options available, it can take time to decide which features to prioritize. That’s why we’ve compiled a list of the top 4 customer education features every business should have. 

According to a survey conducted by TSIA, 68% of customers are more likely to use or buy a product after training sessions. Don’t miss out on these benefits – make sure your business has these essential customer education features.

Unlimited Admins: A Must-Have for Effective Customer Education

This feature allows multiple team members to access the platform and manage the customer training content.

Having unlimited admins allows for better collaboration and ensures that the resources are always up-to-date and accurate. 

It also allows for better distribution of tasks and responsibilities so that no one person is overwhelmed with managing the customer education process. Overall, having unlimited admins is essential for a smooth and efficient customer education experience.

Advanced Customization: Tailor Your Customer Education to Your Business

According to a survey conducted by eConsultancy, businesses that offer highly personalized and relevant content witness repeated purchases in almost 44% of consumers.

With advanced customization, you can choose your customer education materials’ layout, branding, and language. You can also create custom modules and courses that align with your products or services. 

The possibilities are endless with advanced customization – make sure to choose a customer education platform that offers this feature.

Open API & Automation: Streamline Your Customer Education Process

API and automation allows you to connect your customer education platform seamlessly with other tools you use in your business, such as your CRM (Customer Relationship Management) system or marketing automation software.

Open API & automation can streamline your customer education process by allowing you to automate tasks and trigger specific actions based on certain events. 

For example, you can set up an automation to send a customer a link to a relevant customer education module after they make a purchase. Or, you can use the open API to automatically update customer records with progress tracking data from your customer education platform. In general, open API & automation can significantly improve the efficiency and effectiveness of your customer education efforts. Make sure to choose a customer education platform that offers these capabilities.

Enterprise Reliability & Security: Keep Your Customer Education Safe & Secure

In addition to advanced customization and open API & automation, enterprise reliability & security is another essential feature to consider when choosing a customer training platform. After all, you want to ensure that your customer education content and data are safe and secure.

When it comes to enterprise reliability & security, you’ll want to look for a customer education platform that offers features such as secure hosting, data backup and recovery, and compliance with industry standards (such as GDPR). You’ll also want to choose a platform that has a proven track record of uptime and reliability.

Overall, enterprise reliability & security are crucial for the success of your customer training efforts. Don’t skimp on this feature – choose a learning platform like Thought Industries that prioritizes the safety and security of your training content and data.

Wrapping Up

In conclusion, when it comes to customer education, there are several key features that every business should have. These include unlimited admins, advanced customization, open API & automation, and enterprise reliability & security. 

By choosing a customer education platform that offers these features, you can create a seamless, personalized, and secure customer education experience that helps improve customer retention and loyalty. Don’t wait – start looking for a customer education platform that meets these essential requirements today.