Tesco Mobile Limited is operated by UK retailer Tesco, which uses the O2 network as its operator, except in Ireland where it is operated by Three Ireland.
Tesco Mobile was founded in May 2003. In January 2014, the network began offering 4G service to its monthly SIM-only customers in the UK at no extra cost, with the service being extended to pay-as-you-go customers. in July of that year. .
It is now a joint venture between Tesco and Tele-fonica.
Tesco mobile was ranked 6th in the UK Customer Satisfaction Index.
Tesco Mobile has a range of offers, each catering to different customer needs.
For example, Tesco Mobile pay monthly offers let you benefit from credit, data and texts, regularly and with a 12 or 24 month commitment.
As for the Tesco Mobile pay as you go packages, they allow you to not be dependent on any commitment and manage your consumption on the go.
Tesco Mobile packages are for everyone and will satisfy all needs!
Tesco Mobile mainly offers Tesco Mobile broadband offers! Tesco Mobile broadband offers are high-speed data packages that use different frequencies to carry multiple messages at the same time.
To use Tesco Mobile broadband you need to join one of the Tesco Mobile services (pay as you go, pay monthly or SIM only).
As Tesco Mobile reaches the milestone of ‘5 million customers’, CEO Claire Lorains explains why we are consistently recognized for service excellence.
Tesco Mobile is unique. It grew from humble beginnings 15 years ago as a partnership between Tesco and O2 to become the mobile service provider’s customer champion. We have grown to become the largest and most successful Mobile Virtual Network Operator (MVNO) in the world. We leverage the technical expertise of the O2 network, while Tesco delivers a market-leading customer experience.
Since joining Tesco Mobile, it is clear to me that customer needs are constantly changing. Technology and phone lines are evolving at a rapid pace to become a critical part of everyone’s life. Tesco Mobile has always been well prepared to respond to customer needs and provide customers with the services they require.
It confirms how important the quality of customer care must be. How we must continue to put the customer at the center of everything we do.
Provide service with new technologies
We started offering pay as you go as “no frills”. Our ongoing partnership with O2 has allowed us to grow into a business that sets the benchmark for customer offerings and experiences.
It is a real pleasure and a source of pride for me that Tesco Mobile has recently won some very influential awards. We’ve won four uSwitch awards. For the best customer care, the best dealer, the best travel payment network and the best value for the network.
We’ve also been named ‘the UK’s least complained about mobile network’ for over three years in Ofcom’s quarterly telecoms and pay TV reports. We’re also ranked 9th out of 253 organizations in a recent customer satisfaction survey, from telecoms to insurance and banking. None of our competitors ranked in the Top 50.
New technology Built trust
It’s things like the introduction of maximum limit contracts that have helped us build confidence in Tesco Mobile. We help our customers understand that they can have real flexibility without unexpected fees. Given the economic climate, consumers need and demand clarity when it comes to their monthly bills.
We were the first network to allow customers to limit their accounts. Our family benefits reward customers for their loyalty with benefits for the whole family. In addition, we never set tariff prices mid-contract and allow customers to adapt contracts as their needs change
It is these little helpers that make a big difference and really benefit our customers.
Helping customers find the right phone
We are proud that our colleagues from Tesco Mobile stores do not work on commission. They are driven solely by helping customers find the right phone and plans for them.
In an industry that changes so quickly, our biggest challenge is anticipating what our customers want next. It’s fantastic to have 5 million loyal customers, but whether it’s our first, third or fifth million, every one of them counts. We hope they’re smiling because they’re on Tesco Mobile.
