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What To Do If Your Products Fail The Inspection?


You need assurance as a buyer that your orders satisfy all specified standards and requirements. For this reason, before confirming the order, you must ensure that you and your supplier agree on acceptable standards.

The quality of a product can be ascertained through a pre-shipment product inspection. It’s not ideal if the pre-shipment inspection fails. Your shipment is just temporarily halted, though. All you must do is ask the supplier to fix the issues you have pointed out!

It is crucial to mention that while the buyer’s expense covers the first inspection, the supplier will cover additional inspections until the lot passes.

So what should you do if a product inspection report fails, and what are the root causes of failure? To get answers to these questions, keep reading.

Common Causes of Failure in Pre-Shipment Product Inspections

There are numerous reasons why pre-shipment product inspections can go wrong. Common reasons for failure include:

  • Poor packaging renders the products unattractive.
  • Incorrect labeling, which occurs when product labels are misleading.
  • Sub-standard quality, where the products fall short of expected standards.
  • Inaccurate quantity reporting, where the quantity reported or requested does not correspond to the number of products packaged for shipment.
  • Cosmetic flaws, such as a lack of the desired level of aesthetic appeal in the products.

Mentioned above are the most common causes of why a product inspection report fails. You  must take corrective measures to address these problems on subsequent shipments to avoid losing business.

Things You Should Do If Your Products Fail the Inspection

There are several ways to address a failed product inspection. These include the following:

Identify the Cause of the Failure in the Pre-Shipment Product Inspection and Inform the Supplier about It

The first step in tackling the problem should be pinpointing the causes of failure. You should carefully read the quality inspector’s report and identify the causes. You should point out each defect. If the inspection report is complex to interpret, you should get professional assistance.

After determining the issues, it would be best if you told your supplier everything. There is a very high likelihood that the supplier is unaware of the product’s flaws. The supplier will have the ability to make the changes with the aid of open communication.

Prepare Corrective Action Plans

The language barrier may become the primary factor in your product’s defect. Your supplier has a difficult time understanding your specifications. If this is the problem, you won’t be able to have a spoken conversation with your supplier to fix the defect. It will be challenging for you to go into detail on every subject. With so much information, your supplier will also become confused and can continue making the same blunders. It would be best if you, therefore, created corrective action plans.

Inspect Your Shipment Once More

The supplier will execute all required actions to solve any issues immediately. So, please do not take their word for it; check the products once more before approving the shipping. It would also be wise if you used the occasion to suggest corrective and preventative measures the supplier should comply with the next time you place an order.

Be Insistent About Wanting To See the Right Course of Action Captured In Videos or Photos

Demand from the supplier videos or photos demonstrating any rework in progress. Your supplier has to be able to deliver comparison pictures showcasing the replacement parts next to the damaged ones.

Ask For the Fixed and Defective Samples

You could ask for samples that show the quality control failures to be delivered to you if your quality control team has not previously done so. Have samples of the reworked pieces given to you as well.

Refuse To Accept the Products

Accepting products that do not satisfy your quality standards sends the supplier the unmistakable message that it is acceptable to produce at this level.

As a result, the supplier will continue providing substandard quality performance. Before accepting the products, demand that they be re-inspected and reworked. Consider charging your supplier for the expense of the second inspection.

Be More Prepared and Organized With Quality Control Afterwards

When the products are 20 to 50 percent completed, perform an inspection. You can spot quality problems using this procedure, known as a During Production or Pre-production (DUPRO) inspection before the total order is finished.

In addition to demonstrating to the supplier your commitment to quality, During Production or Pre-production (DUPRO) inspections can significantly reduce the amount of reworking necessary in the event of a failed inspection. In other words, if you obtain a failed quality control report, there is no easy fix. When an inspection fails, there are some crucial and valuable steps you can take.

Engage the Services of a Professional Third-Party Quality Inspection Company to Re-Inspect Your Products

Even if your supplier assures you that everything will be fine with your next order, believing in your supplier can sometimes be extremely risky. This is why hiring a professional and reliable quality control company like EC Global Inspection is vital. You ought to use experts in product inspection services and request that they re-inspect your shipments. The re-inspection will allow you to advise your supplier on corrective and preventative measures for the following orders.

By diligent follow-up on the eight points mentioned above, you can drive your supplier to make a noticeable improvement on your subsequent purchase order.


Getting the total value of your purchase is something you deserve. For this reason, before issuing the go-ahead, ensure the product inspection report is flawless. Working with a skilled manufacturer’s quality control service provider is also advised to prevent seemingly unimportant but expensive mistakes.

With the pre-shipment quality inspection services, independent third-party inspection companies such as EC Global Inspection will provide you peace of mind by ensuring that your products experience fewer quality problems. We will ensure your supplier receives informed instructions and guidance so they can manufacture your product and meet your quality requirements and standards, and you get exceptional feedback.