These days, it is a common practice not only for companies but also for users of Android and iOS to dial calls automatically with a help of Auto Dialer apps. Users take advantage of them to choose a number, input a call length, enter a time duration for a next call and select a time to repeat. However, companies, on the other hand, use auto dialer software to contact existing and prospective consumers to inform them about a new product or service, promote an existing one, announce a special offer, or do market research.
Particularly for a company, it’s indeed very difficult to get your call campaigns up and running, much alone scale them, if your agents do not have access to auto dialer software. In this article, we will be discussing what auto dialers are and how many types of them are available for your business.
What is an Auto Dialer?
It won’t be wrong to say that auto dialers are a kind of predictive dialer software. Predictive dialer software, in its most basic form, is designed to dial the phone numbers in your contact list that are associated with a certain campaign, and then route those calls to the available agents in your company.
There are several types and features of auto dialers. They are useful when an agent is limited on time and cannot devote their whole attention to dialling, or when manual dialling would be inefficient. An auto dialer is a tool that may be highly beneficial for a variety of use cases, including sales, emergency situations, the healthcare, and the hospitality industry.
Types of Auto Dialers
- Preview Dialer
When compared to traditional auto dialers, the preview dialer is a significant improvement. The preview dialer starts dialling additional numbers in the list as the customer service representative nears the conclusion of the current call, so the agent may be connected to the next call as soon as the current conversation ends. When a call comes in through the CRM-integrated contact centre software, all relevant information about the client is shown, including any relevant past interactions. The agent may then respond to the call with more knowledge and confidence.
Moreover, the preview dialer shines in situations when agents need background knowledge about a subject before contacting prospects. Using this method is acceptable when servicing current customers and striving to improve the customer experience by responding to complaints or following up on payments with supporting data. However, it’s not helpful at all for making cold calls.
- Predictive Dialer
Predictive dialers are the most advanced kind of auto-dialer currently available. Complex algorithms are used to monitor agent availability and monitor how well agents are performing. It places many calls at once, determines whether or not the call was answered by a person or an answering machine, and then routes the call to the next available agent. Taking calls in such a manner is similar to working on an assembly line, with no breaks for the agents.
Besides, the predictive dialers also keep an eye on the agent’s call history and make predictions about when he will be available to take another call. One sort of predictive dialer is the static predictive dialer, and it takes into account many important variables such as wait time, calls drop ratio, pacing ratio, and variance factor.  To reduce dropped calls, the adaptive dialer monitors already active calls and considers additional variables when deciding whether or not to initiate a call.
- Power Dialer
Power dialers or rapid dialers, in comparison to predictive dialers, are not capable of determining in advance when an agent will be free to take the next available call. Once the agent finishes talking to one customer, the system will immediately begin dialling the next number in the queue.
These automated dialers have the potential to determine whether or not a given number is busy, disconnected, or unattended. When a power dialer recognises a live caller, it immediately and seamlessly transfers the call to an available agent.
However, power dialers don’t forward or reroute incoming calls to make outgoing calls. The agent must be online and ready at all times to take and make calls. This feature makes it easy for small and new businesses to run outbound marketing campaigns without having to hire more agents.
How Does An Automatic Dialer Work?
Exactly how does an automatic dialer work? Auto-dialers are more traditional features in conjunction with software and voice modems to provide a helping hand to human agents by removing time-consuming activities and calling the phone number automatically. Auto-dialers may either route incoming calls directly to an agent or play a prerecorded message until someone picks up the call.
Wrapping Up
Before making a decision, it is important to think about the people you are trying to reach, as well as the benefits and drawbacks of the many dialers available on the market. This will allow you to choose an option that satisfies the requirements of the law as well as the requirements of your business. Well, if you have any questions or concerns, please drop them in the comments box below!
