1880 S Dairy Ashford Rd, Suite 650, Houston, TX 77077

The Reality Of Wholesale Customer Service

It is crucial for those working in the business-to-business sector to have a firm grasp of all wholesale principles. As the B2B market continues to grow at a seemingly endless pace, reaching into the trillions of dollars, knowledge will set you apart from everyone else. 

Here is the unvarnished truth for those considering a venture into the promising and potentially lucrative field of business-to-business sales…

Interpersonal Development 

In B2B, as in any other industry, the most essential thing is not to focus solely on making a sale to a nameless customer base online, but rather on developing meaningful connections with those customers. If a customer can’t trust the company that they are doing business with, they won’t be a customer for long. Forming a lasting relationship, like constructing anything else, requires effort but need not be difficult if you work with the correct online B2B platform like GOBIZUSA. 

GOBIZUSA’s innovative approach to business-to-business (B2B) gives you the resources to find new clients, showcase your wares to them, and then, once they’ve made a purchase, use the GOBIZUSA suite of tools to learn all about them, down to the finer points of their industry and any special needs they may have (which if you can fulfill will most likely earn you a long-lasting customer). With this knowledge, you can cater to the specific needs of your new client and quickly establish rapport, confidence, and loyalty. That’s more important than money, so aim for it.

Make It Easy For Customers To Locate You

Unless you partner with a company like GOBIZUSA that has a massive database full of companies and people who could become potential customers, the acquisition of the aforementioned customers can be challenging, downright difficult, and extremely costly. It’s like going to a matchmaker who has a long roster of potential dates, only in this case it’s a business to business transaction instead of a personal one. 

When you join GOBIZUSA, you’ll be a part of a marketplace and community of GOBIZUSA members looking to buy and sell goods, but not compete against one another. In addition, global digital marketing campaigns feature your goods. With less money and time spent on marketing and client acquisition, you’ll have more resources available for other areas of business, such as inventory management (with which GOBIZUSA can also help) and service to existing customers.

The success of a company depends on its patrons’ satisfaction.

GOBIZUSA makes it simple to discover, attract, and acquire new customers; however, it’s just as simple to lose those customers if you don’t provide exceptional service at every touchpoint. Every company should prioritize client retention once they have won them over. Due to the crowded nature of the B2B market, it is more important than ever to provide excellent customer service or risk losing business to a competitor who does. This is where GOBIZUSA steps in. 

With GOBIZUSA’s array of web-based tools, it’s simple to centralize all customer-facing processes, ensuring that no one ever goes unattended. GOBIZUSA’s platform helps you connect with clients from the time an order is placed until long after it has been completed. With GOBIZUSA’s proprietary system, you can avoid losing a client due to careless mistakes like being late or not communicating effectively. Bear in mind that people are capable of accepting the reality that mistakes will inevitably be made. Your customers will appreciate it if you acknowledge them if there is an issue, but that’s not all they want. Ignoring a customer’s requests is a surefire way to lose them as a client. 

More So When Delivery Is Free

Having a first-to-market advantage is still crucial if you want to succeed in your industry. Achieving success early is equally important. In light of this, GOBIZUSA has established a relationship with FedEx to offer prompt, expedited shipping that is both affordable and free for your clients once they reach a certain threshold. You should not risk losing clients due to shipping delays. GOBIZUSA has several advantages over competitors when it comes to providing timely and effective service to customers, including strategically located warehouse facilities across the United States and an unique arrangement with FedEx.

Customers Are Supreme

While expansion is always a desirable goal, doing so successfully is more challenging than ever before, particularly in the dynamic and expanding B2B wholesale sector. Regardless of how big your business gets, you must never lose sight of the importance of treating each individual client with the utmost care. Using GOBIZUSA, you can rest assured that none of your customers will be overlooked. Every client needs to be treated with respect and appreciation, or they will go elsewhere to find what they’re looking for. Make sure you have everything you need to provide excellent service to your clients. With GOBIZUSA on your side, you can achieve your business goals one customer at a time, rather than one dollar at a time.

Applying now to become a GOBIZ Business Member will give you immediate access to all of the  perks and unbeatable wholesale rates.