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Real-Time Tracking: The Key to eCommerce Customer Satisfaction

Sofia, Bulgaria, April 27, 2023, As eCommerce continues to flourish, customers demand more from online retailers. One of the key aspects that customers expect is real-time tracking of their orders. Real-time tracking not only enhances the customer experience but also helps eCommerce companies to increase sales. According to a study by MetaPack, 96% of customers consider delivery as a key factor in their online shopping experience, and 61% are more likely to make a repeat purchase if they have a positive delivery experience.Therefore, it is the need of hour for every business to provide real-time tracking feature for customer’s orders.

Introducing OrderTracker: The Ultimate Solution for Real-Time Tracking

The cutting-edge package tracker enables real-time tracking of orders issued by Ecommerces. It offers a range of features that help Online stores to provide a seamless tracking experience for their customers within their website, with an integrated white label solution and a customizable design. These features include real-time tracking updates, multiple package tracking, branded tracking pages, and delivery date estimates.

Real-Time Tracking for Increased Sales and Customer Loyalty

Real-time tracking with OrderTracker not only enhances the customer experience but also helps eCommerce companies to increase sales. Customers return to the website on average 2.7 times to track their packages, which allows eCommerce stores to reconvert existing customers at no cost. Additionally, existing customers tracking their packages tend to spend more within the shop when reconverted.

Furthermore, real-time tracking helps to build customer loyalty. It reduces support inquiries by answering commonly asked questions like “Where Is My Order” and “When will my package arrive?” Customers feel more in control of their delivery and are more likely to have a positive experience with the eCommerce company. This leads to increased customer loyalty and repeat purchases.

Seamless Integration and Customization with OrderTracker

OrderTracker easily integrates with the eCommerce platform Shopify, or through a Widget on any other website. The solution works with over 1200 shipping carriers, including USPS, FedEx, UPS, DHL and China Post, making it easy for eCommerce companies to provide real-time tracking to their customers, regardless of the carrier they use.

Ordertracker for eCommerces offers customization options. Web stores can customize their tracking page according to their colors and brand, which provides a consistent brand experience for customers.

OrderTracker offers a range of features that help eCommerce companies to provide a seamless tracking experience for their customers. These features include:

  • Real-time tracking updates: Customers can receive real-time updates via email regarding the status of their order, including when it has been shipped when it is out for delivery, and when it has been delivered.
  • Multiple package tracking: Customers can track their multiple orders issued from one or multiple carriers, all at once.
  • Branded tracking page: eCommerce companies can customize their tracking page with their branding, colors, and personalized suggestions, providing a consistent brand experience for customers.
  • Delivery date estimates: Customers can receive estimated delivery dates for their orders, which helps to manage their expectations and reduce support inquiries.

Ordertracker is a powerful solution for eCommerce companies that want to enhance the customer experience and increase sales. E-commerce companies can focus on growing their business while providing a seamless customer experience by providing real-time tracking and reducing support inquiries. With its easy integration and customizable features, Ordertracker is a must-have tool for any eCommerce business that wants to stay competitive in today’s market.