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NEMT Software: Comparing the Top Providers

The efficient transportation of people requires the perfect balancing of various factors. This is even more evident when the transportation of people is part of healthcare services. Moving a passenger from one point to another becomes more complex when the passenger requires some form of medical support or care during their transit. A rapidly growing non-emergency medical transport (NEMT) industry is catering to these specific transport needs. 

NEMT service providers assist in transporting people with health conditions, or mobility challenges to medical appointments and check-ups. They also provide medical assistance and equipment during transit for non-emergency scenarios. NEMT has been a boon to many patients, especially if they live far away from medical facilities. 

NEMT service providers use special software and applications that help manage their fleet, clients, drivers, as well as all scheduling, billing, and communications. The software and apps help in route planning, trip scheduling, and in keeping track of both drivers and vehicles. They also help NEMT businesses manage their business through reports, dispatch tools, and other custom applications. 

But how do you decide which is the best NEMT software for your business? Here is a list and comparison of some popular options available in the market today to help you decide on the best software for NEMT which suits your specific needs. 


RouteGenie was created by NEMT owners for NEMT owners, it offers comprehensive customizable features that are suitable for NEMT companies of all sizes. These features help streamline all aspects of the business, including scheduling, dispatching, billing, and route generation. This in turn minimizes costs and enhances operational efficiency. It also helps NEMT companies efficiently handle common, everyday occurrences such as cancellations, no-shows, driver call-offs, or breakdowns. 

DispatchGenie, a key feature of the RouteGenie platform, optimizes fleet schedules by using real-time updates and adjusting accordingly, utilizing multiload opportunities. ImportGenie collates data from all points of the business and seamlessly integrates information flows with management systems. BillingGenie makes submitting claims simple, accurate and standardized. 

Best For…

As RouteGenie is a comprehensive platform, it’s a great NEMT software option for big and well-established NEMT companies, for companies that have large fleets with complex schedules, and those which employ independent drivers. But with flexible pricing (which starts at $50/month and includes $0 implementation fees and has no long-term contract) it is also a good choice for smaller companies since they can use the powerful and modern NEMT software and grow their business. 

Key Features

  • Auto-dispatching
  • Automated Trip Reminder System
  • Private Pay Module
  • iFrame Website Booking Tool
  • Passenger Application
  • Driver Application
  • Trip Broker Integration
  • Data Import
  • ePCR 
  • Dashboard 
  • Data Visualization


There is no free version or trial of the NEMT software or any of the apps. But RouteGenie has no setup or implementation fees or minimum payment requirements. Premium use is $50 per vehicle, per month, and interested users can enlist for a free demo. 

NEMT Cloud Dispatch

NEMT Cloud Dispatch is designed for NEMT providers which need to facilitate transport for clients with different insurance carriers. The software makes the exchange of documentation between NEMT businesses and clearing houses efficient and secure over EDI integration. All processes are automated, including booking, requests and driver management. GPS tracking and optimized planning of routes allow time and operational cost savings. The platform also offers smartphone applications to manage the business from any location. Booking a ride is made simple through an application with an interactive and easy to use interface. 

Best For…

NEMT Cloud Dispatch is best for small and medium-sized businesses. The features of the software are mainly to manage scheduling, integrate with brokers and insurance carriers, and manage accounts and facilities. 


  • Billing and Invoicing
  • Customer Management
  • Order Management
  • Scheduling and Routing
  • Fuel Management
  • GPS


NEMT Cloud Dispatch offers three packages: essential, advanced and premium. Each package offers different kinds of software customizations. The rates do not include setup and additional customization charges. Customization charges are $65 per hour. 

  • Essential: $149.99 per month
  • Advanced: $249.99 per month
  • Premium: $399.99 per month 

CTS by TripMaster

TripMaster is a software that has a full suite of features for NEMT providers and other paratransit companies. It has automated features for scheduling, reservation management, vehicle tracking and location, billing, and reporting. It also uses interactive voice response (IVR) technology, vehicle maintenance, rider ticketing and online portals. TripMaster was started in 1998, and is one of the most well-known trip brokers in the industry.

Best For…

NEMT providers, taxi and limousine companies, and other paratransit enterprises will find TripMaster a useful management system software that supports small-scale and on-demand capabilities. 


  • Automated Scheduling and Routing
  • Reservation Management
  • Maintenance Management
  • Dispatch Management
  • Billing and Invoicing
  • Trip Broker Integration


TripMaster offers a free trial, and interested parties need to contact them to get a demo. Rates start at $125. 


RoutingBox offers continuous evolution to meet current NEMT business needs, in terms of easy integration with brokers, mobile dispatching, audit trails, geo stamps, and more. It also offers automated features such as visual and optimized route planning, driver location and time tracking, and quick assignment of trips. 

Best For…

The software is most suitable for small and large NEMT providers, paratransit providers, and other transport services that are used as non-emergency medical transport and support. 


  • Driver location and tracking
  • Auto scheduler 
  • Mobile dispatching
  • Route optimization
  • Comprehensive reporting
  • Integration with brokers


RoutingBox has a pricing model similar to competitors that offers a fleet-based unlimited trip rate. Pricing starts at $100 per month. 

Find the Right NEMT Partner for You

Digital technology, healthcare services, and transport services have now crossed paths with the NEMT industry. These platforms offer patients the option to travel in comfort and receive the medical care they need. NEMT software gives providers accessibility and flexibility to manage their business, while giving patients and drivers the tools to schedule, pay, and plan their routes.

Choosing software for a company, a patient or a driver depends on many factors, and each of them would have different needs and circumstances. Businesses, whatever their size, may want to focus on growth and lowering expenses, improving operations and getting more satisfied customers. Patients may want to focus on ease of use, booking tools, rates per trip, and even the features present in a transport vehicle. Drivers may want to focus on benefits, scheduling, ease of use and other benefits. 

Choose the best one that works for you, so you could improve your operations and boost profits.