Shoreline Healthcare Technologies was founded with the vision of removing the financial and administrative burden on healthcare providers, so they can focus on delivering exceptional patient care. It has grown from a small team in Saco, Maine to a nationwide RCM partner, supporting practices and billing companies from California to New York. Serving multiple specialties, from primary care to surgical centers, radiology, cardiology, behavioural health, chronic care management and beyond.
Saco, ME – September 9th, 2025 – Shoreline Healthcare Technologies, a fast-growing leader in Revenue Cycle Management (RCM), is transforming how healthcare providers manage billing, collections, and compliance through a powerful combination of AI, automation, and human expertise.
“What sets us apart is that our simple but powerful mission of “We Deliver What We Promise” not just the depth of our services, but how we deliver them, building a culture of accountability and precision” says Russell Denner, CEO, Healthcare Technologies
Leadership Team: Visionaries Driving Excellence
The Success of Shoreline Healthcare Technologies lies in our dynamic leadership. Our team comprised of seasoned professionals with deep roots in healthcare billing and operations have been striving to deliver unparalleled client support.
- Russell Denner, CEO: As the chief executive steers the company’s overall direction, fostering a culture of integrity and growth. His leadership has been instrumental in positioning Shoreline as a competitive force in RCM.
- Vivek Pandian, President with his 15 years of experience in the healthcare sector oversees daily operations and ensures alignment with the company’s strategic goals. His focussed approach has helped us to attain our goal and improve operational efficiencies earning client satisfaction.
- Prem Kumar M, General Manager has been handling various projects within U.S. healthcare billing and supports cross-functional teams to enhance client satisfaction through process improvements.
- Kathleen Lambert, Senior Billing Manager is a Certified Professional Coder with 26 years of experience in medical billing and coding, she tirelessly negotiates with insurers to maximize reimbursements.
- Julie Ryals, Operations Manager has 20 years of billing experience in various specialities. She collaborates across departments to optimize services, with a keen emphasis on process improvements that elevate reimbursement rates.
Right from its inception in 2015, Shoreline Healthcare Technologies has been prioritizing customer retention through our cost-effective, high-quality services, and partnering with clients to scale their practices without compromising on excellence. By 2020, we have extended our global reach with the incorporation of a private limited entity in Chennai, India. This has enhanced our operational capabilities through international talent and 24/7 support. Allowing for smooth onshore-offshore delivery models and increases efficiency in processing claims and managing denials. Our thoughtful investment in human capital and advanced technology, have made us evolve from a startup to a trusted partner with a loyal client base. Our notable expansions include the development of specialized tools for automation and the integration of expert teams with decades of collective experience, setting the stage for sustained innovation in an industry plagued by regulatory shifts and rising costs. We have been offering comprehensive end-to-end revenue cycle management services that address every stage of the billing process driven by latest technologies. Our Services includes
- Virtual Assistant Support: We provide trained virtual assistants for managing front end tasks like appointment scheduling, reminders, documentation and communicating with patients. With Cloud-based collaboration we streamline communication and reduce manual workload.
- Eligibility Verification: Our real-time eligibility checks across payer portals helps to prevent costly denials. We verify patient insurance coverage, co-pays, deductibles, and check for prior authorizations soon after the scheduling of appointment.
- Patient Demographics Entry: Accurate data is critical to clean claims. Our specialists ensure error-free entry with AI auto-validation reduce typos and missing info.
- ICD-10 Coding: Our Certified coders along with AI-assisted coding tools suggest speciality specific accurate ICD-10/CPT codes, reducing compliance risks.
- Charge Capture: Our cloud-based capture tools sync directly with EHR/EMR systems reducing revenue leakage and making sure that all services rendered are accurately captured and billed.
- Claims Submission: We use claim scrubbing software to identify and fix errors before submission.
- Claims Audits: We proactively audit claims before submission, to find coding errors, mismatched data, or incomplete information.
- Payment Posting: All payments are posted transparently reconciling them with Explanation of Benefits (EOBs) and revert quickly for underpayments or unpaid balances.
- Denial Management: We identify the cause of denials and appeals within the time limit. We use tools to identify the pattern and prevent them in future.
- Accounts Receivable (AR) Follow-Up: Unpaid claims can stall cash flow. Shoreline’s AR specialists track, follow up, and resolve outstanding claims with insurers until payments are secured.
- Patient Credit Statement Follow-Up: Patients often need assistance understanding their balances. Shoreline follows up on patient statements with professionalism and clarity, improving payment collections.
- Credit Balance Resolution: Shoreline ensures refunds and overpayments are handled accurately and in compliance with payer and regulatory rules.
- Credentialing & Enrollment: We assist providers with payer credentialing and enrollment processes, so that they are properly registered with insurance networks and receive reimbursements.
Harnessing Cutting-Edge Tools for Medical Billing Excellence
Our expert human oversight with the latest technologies have helped us to deliver more than 96% of First pass submission rates and 30% lesser denial percentages than the industry average, accelerating client reimbursements and maximizing revenue. We invest in emerging technologies, like cloud-based electronic health records (EHR), integration of practice management software with billing systems, to leverage our operations.
- We provide real-time, secure, HIPAA-compliant cloud-based RCM Solutions.
- We use automated processes in ICD-10 coding and claims submission to save time and resources, making us to deliver 100% efficiency.
- All repetitive tasks like data entry, tracking claims and payment postings are automated using Robotic Process Automation (RPA) reducing processing time and manual error.
- We use predictive analytics tools to flag potential denials, optimize coding accuracy, and forecast reimbursement trends.
- Our Data Analytics Dashboards with real-time insights into revenue cycle performance enables generation of customizable reports for better financial decisions.
Commitment to Compliance and Regulatory Frameworks: Safeguarding Integrity at Every Step
In healthcare billing, trust is everything. And at Shoreline Healthcare Technologies we operate with the highest standards of compliance to protect client’s data and ensure ethical operations.
- Adherence to the Health Insurance Portability and Accountability Act (HIPAA), protects patient data.
- The Health Information Technology for Economic and Clinical Health (HITECH) Act, ensures secure handling of data and precise coding, adhering to modern healthcare IT standards.
- OIG & CMS guidelines for protecting providers from compliance risks.
- PCI DSS for secure payment processing.
- SOC 2 for upholding system security and reliability.
Achievements and Success Stories: Proven Impact in Healthcare
Our track record speaks volumes with a remarkable 98% reimbursement rate we have coded thousands of charts and submitted millions in charges, achieving quick turnaround times and one of the industry’s highest success rates. Clients have experienced a reduction of 40% in their claim denials within the first 90 days of partnering with us. One of our clients have experienced an annual revenue increase by $250,000 as a result of our faster payment cycles. We, Shoreline Healthcare Technologies stands as a one-stop partner for providers tailoring our approach to every specialty and state we serve.
Media Contact:
Rachel
Shoreline Healthcare Technologies
1-855-838-1370
[email protected]
https://www.shorelinemb.com/
