Microsoft Dynamics 365 was launched in 2016. The changing business trends needed a software solution provider to introduce applications that managed the evolving business needs and solutions to their unique problems. Microsoft was one of the first to come forward with an integrated solution. Instead of having separate sales and marketing functions, Dynamics 365 offers automated and integrated sales and marketing prospects for efficient connectivity and conversion into paying customers.

  • The Dynamics 365 apps are adaptable to any business. Each app is designed to work on its own, but they work even better together. These are browser-based apps, and you can configure the service and application according to your business and security needs.
  • By using the point-and-click app creation experience in Microsoft Apps, users can build apps on their own.
  • Power BI enables the user to experience powerful data visualization.
  • AI builder can be applied to improve insights and processes.
  • The user can apply encryption keys to protect data from unauthorized access and export.

What is ERP Software?

ERP stands for Enterprise Resource Planning. Microsoft ERP solution consists of CRM and Enterprise Resources Planning Solutions. They are designed to help businesses gain insight into their accounting and logistical functions, Reduce cost, take control of supply chain inventory and provide the most satisfactory services to customers. These highly customizable software programs are integrated with Microsoft Office and other Microsoft technologies to provide the users with the efficient running of the overall system. Microsoft Dynamics 365 ERP applications are divided into two different categories keeping in mind the size of various organizations

Microsoft Dynamics 365 Business Central: This is the all-in-one solution for small and mid-sized organizations. Business Central offers its users multiple features, such as managing finance, sales, manufacturing, shipping, project services, etc. It is highly customizable as companies can add functionality relevant to the region of operation.

Finance & Operations: Microsoft Dynamics Finance and Operations is designed for large and complex businesses. This ERP can function with proficiency alone but can work better with CRM. It provides core ERP functionality for manufacturing distribution, retail, and public sector industry. It enables organizations to adapt to a single global ERP deployment. Microsoft Dynamics 365 applications are generally chosen by organizations needing complex solutions with advanced features.

What are CRM Applications?

CRM stands for Customer Relationship Management. It is designed to increase sales from new and regular customers. CRM is designed to improve customer relationships and connect with prospects ensuring those prospects become customers by rendering high-quality services. CRM is useful for sales, customer support, and marketing teams. CRM can improve response time, help build effective marketing campaigns, streamline the sales process, analyze purchasing patterns, and automate repetitive tasks.

ERP is designed to improve the efficiency of your business and focuses on all aspects of the company, while CRM focuses on prospects, customer interaction, and raising sales. Microsoft Dynamics 360 contains several add-ons and apps that fulfill the requirements of all organizations. It has helped businesses grow significantly in various domains.

For further details, visit Adynamics